Same day delivery is available until 2pm daily, however during peak times we may cut off same-day deliveries early and we ask for your understanding.
Our delivery areas include the following suburbs:
(Delivery prices will be shown during checkout)
Balwyn, Bayswater, Bayswater North, Belgrave, Belgrave Heights, Belgrave South, Berwick, Blackburn, Blackburn North, Boronia, Box Hill, Box Hill North, Burwood, Burwood East, Chirnside Park, Clayton, Clematis, Cockatoo, Croydon, Croydon North, Croydon Hills, Dandenong, Dandenong North, Dandenong South, Doncaster, Donvale, Doveton, Emerald, Endeavour Hills, Ferny Creek, Ferntree Gully, Ferntree Gully Upper, Forest Hill, Glen Waverley, Gembrook, Hallam, Hampton Park, Harkaway, Heathmont, Kallista, Kalorama, Kilsyth and South, Knoxfield, Lilydale, Lysterfield, Lysterfield South, Macclesfield, Menzies Creek, Mitcham, Monbulk, Montrose, Mooroolbark, Mt Dandenong, Mt Evelyn, Mt Waverly, Mulgrave, Narre Warren, Noble Park, Notting Hill, Nunawading, Olinda, Oakleigh, Ringwood, Ringwood North, Rowville, Sassafras, Scoresby, Selby, Sherbrooke, Silvan, Springvale, Studfield, Tecoma, The Basin, The Patch, Tremont, Upwey, Vermont, Wantirna, Wantirna South, Wattle Park, Wheelers Hill
DELIVERY DATE – AVAILABILITY
Stalks n Stems accepts your order is secured on the date requested, within the terms listed below.
Same day delivery to businesses and residential addresses are only guaranteed when orders are received by 2pm Monday – Friday, and received by 11am Saturdays. (Timed deliveries for funerals excluded).
When your order will arrive – Stalks n Stems takes all reasonable action to ensure residential addresses are delivered no later than 7:00pm, and business addresses delivered no later than 5:00pm (these times may only change if previously arranged for special circumstances). The responsibility remains on the customer, to inform us of the recipient’s finish time if prior to times outlined above (an additional ‘Timed/VIP’ delivery surcharge may apply (fees are calculated per individual delivery circumstance)).
Timed deliveries Monday – Friday (incl. funerals) – When your delivery is required by a set time (e.g.: By 10am). Orders must be placed with a minimum 24 hours notice and may incur a ‘Timed/VIP’ delivery surcharge (fees are calculated per individual delivery circumstance)
Saturday Time requests – Unfortunately we may not be able to commit to exact time requests on Saturdays.
Sunday deliveries – Unfortunately Stalks n Stems are currently not able to facilitate deliveries on Sundays or Public Holidays.
Recipient not home – In the event of a recipient not being home, the driver will leave the flowers in a location that is shaded and safe, yet visible to the recipient. If there is no information provided regarding a safe place to leave the flowers and there is no obvious safe space or access is limited, eg. locked gates etc., the order will be returned to Stalks n Stems. Contact will be attempted to arrange for a redelivery and a new delivery fee will be charged to the customer. It is the customer/recipients responsibility to retrieve the flowers and follow care instructions listed on the rear of the flower card.
Orders received after ‘same day’ cut-off – If your order is placed for same day delivery, but received by Stalks n Stems after the cut off times (listed above), our team retains the right to send your order on the next available delivery day without notice to the customer (cut-off times are listed on each items description and listed above).
ADDRESSES AND CONTACT INFORMATION
Delivery details – It is the customer’s responsibility to give correct and complete contact details incl. phone numbers and e-mail addresses for themselves and the recipient. Stalks n Stems accepts no liability for issues generated by unsuccessful attempts to make contact with a customer or recipient, where details provided are invalid or incorrect. In the case of a customer providing incorrect address details for the recipient, they will be charged a re-delivery fee to the new/correct address. In some cases there may also be a fee charged to have the delivery returned to our store.
Reception desk deliveries – Stalks n Stems does not accept responsibility for flowers that have been directed to a third party recipient or particular location that results in the flowers not being delivered directly to the intended recipient.
Unattended deliveries – In the case of a customer giving permission for flowers to be left unattended (eg: around the back) and it becomes apparent that the recipient is not returning to their home within a respectable time frame (eg. on holidays), it is not Stalks n Stems responsibility to re-collect, send a replacement or provide a refund due to the situation.